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Coronavirus (COVID-19) Update 18/01/2021

Due to continued UK restrictions and the increased levels of uncertainty over the escalating spread of the COVID-19 pandemic, we have decided for the safety of our guests, staff and their families to take the difficult but necessary decision to remain closed until we feel we can safely reopen.

We will be assessing the situation on a regular basis and updating any changes on our website www.snowdoniahotel.com

We will contact any customer that this may affect and issue vouchers or refunds as requested.

Our thoughts and prayers go out to all the people suffering from the effects of this cruel virus and to all the people that are supporting them.

At this difficult time we should all take solace in the fact that this will not last forever and we will get back to normal enjoying the things and places we previously did!

Our booking facility and reservations department will remain open online throughout the whole period. If you do need to contact us please use our email info@snowdoniahotel.com

Covid-19 Cancellation Policy:

Our standard cancellation policy now has the additional caveat that if either you or we are locked down due to Covid-19 we are offering one of the following options:

A)     A free booking move up to 6 months after lockdown.

B)      A voucher for any deposit paid valid for 12 months.

C)      A cash refund

Stay safe and we look forward to seeing you all again soon!

 

Previous announcement

Following the Welsh governments announcement we were extremely pleased to finally re-open the hotel on Monday the 13^th July and the restaurant and bar on the 3rd of August.

We are all looking forward to welcoming our guests back to the hotel and this stunningly tranquil area.

As communities around the world are still struggling with Coronavirus (COVID-19), we wanted to address some concerns and the steps we’re taking at the hotel to continue our focus on keeping people safe and healthy.

On re-opening our team has continued to follow strict protocols in line with the latest Welsh government and World Health Organisation guidelines, including:

• Implementing specific staff training based on the most recent guidelines available.
• Continual deep sanitising including fogging of all surfaces that our guests and staff are in contact with.
• We have implemented a one way and social distancing system throughout the hotel.
• Full PPE has been provided to all staff including shields, masks, gloves etc.
• From 3rd August all food and drinks can be served in our restaurant, bistro and bar, all with 2m+ socially distanced tables. However if you prefer you can still dine on our outside areas or in the comfort of your room.
• All staff are temperature checked at the start of every shift and any staff member who is worried they have symptoms of Coronavirus (COVID-19) is encouraged to stay home in line with the latest guidelines. We will pay sick leave for all of our permanent and hourly staff, including those who are self-isolating. 

We appreciate this is a very worrying time for yourselves as it is for us and our staff, however we are doing everything in our power to make sure your stay is as close to normal as possible. Please appreciate in this ever moving situation that this information may already be out of date but we will of course adhere to all government and World Health Organisation guidelines:

As a small country house hotel with 21 acres of riverside gardens and grounds we have plenty of space to socially distance.

Our online booking system is now available for reservations but please book early to save disappointment.

For all enquiries please contact us by email: info@snowdoniahotel.com or phone us on 01690 710293

Cancellation Policy:

Our standard cancellation policy now has the additional caveat that if either you or we are locked down due to Covid-19 we are offering one of the following options:

A)     A free booking move up to 6 months after lockdown.

B)      A voucher for any deposit paid valid for 12 months.

C)      A cash refund

We hope all our loyal customers stay safe and well and we look forward to seeing you all again soon.

 

(posted 18/01/2021)