view of hotel in snowdonia at betws-y-coed

Craig-y-Dderwen - The Riverside Hotel, Betws-y-Coed, Snowdonia, LL24 0AS

Tel : 01690 710293

News and Offers

Coronavirus (COVID-19) Update 10/11/2020

Coronavirus (COVID-19) Update 10/11/2020

Due to continued UK travel restrictions and the increased levels of uncertainty over the escalating spread of the COVID-19 pandemic, we have decided for the safety of our guests, staff and their families to take the difficult but necessary decision to remain closed until Monday 28th December 2020.

We will however be re-assessing the situation on a regular basis and updating any changes on our website www.snowdoniahotel.com

Our thoughts and prayers go out to all the people suffering from the effects of this cruel virus and to all the people that are supporting them.

At this difficult time we should all take solace in the fact that this will not last forever and we will get back to normal enjoying the things and places we previously did!

Our booking facility and reservations department will remain open online throughout the whole period. If you do need to contact us please use our email info@snowdoniahotel.com

We will contact any customer that this may affect and issue vouchers or refunds as requested.

Stay safe and we look forward to seeing you all again soon!

 

Previous announcement

Following the Welsh governments announcement we were extremely pleased to finally re-open the hotel on Monday the 13th July and the restaurant and bar on the 3rd of August.

We are all looking forward to welcoming our guests back to the hotel and this stunningly tranquil area.

As communities around the world are still struggling with Coronavirus (COVID-19), we wanted to address some concerns and the steps we’re taking at the hotel to continue our focus on keeping people safe and healthy.

On re-opening our team has continued to follow strict protocols in line with the latest Welsh government and World Health Organisation guidelines, including:

  • Implementing specific staff training based on the most recent guidelines available.
  • Continual deep sanitising including fogging of all surfaces that our guests and staff are in contact with.
  • We have implemented a one way and social distancing system throughout the hotel.
  • Full PPE has been provided to all staff including shields, masks, gloves etc.
  • From 3rd August all food and drinks can be served in our restaurant, bistro and bar, all with 2m+ socially distanced tables. However if you prefer you can still dine on our outside areas or in the comfort of your room.
  • All staff are temperature checked at the start of every shift and any staff member who is worried they have symptoms of Coronavirus (COVID-19) is encouraged to stay home in line with the latest guidelines. We will pay sick leave for all of our permanent and hourly staff, including those who are self-isolating. 

We appreciate this is a very worrying time for yourselves as it is for us and our staff, however we are doing everything in our power to make sure your stay is as close to normal as possible. Please appreciate in this ever moving situation that this information may already be out of date but we will of course adhere to all government and World Health Organisation guidelines:

As a small country house hotel with 21 acres of riverside gardens and grounds we have plenty of space to socially distance.

Our online booking system is now available for reservations but please book early to save disappointment.

For all enquiries please contact us by email: info@snowdoniahotel.com or phone us on 01690 710293

Cancellation Policy:

Our standard cancellation policy now has the additional caveat that if either you or we are locked down due to Covid-19 we are offering one of the following options:

A)     A free booking move up to 6 months after lockdown.

B)      A voucher for any deposit paid valid for 12 months.

C)      A cash refund

We hope all our loyal customers stay safe and well and we look forward to seeing you all again soon.

 

(posted 10/11/2020)

List of all News and Offers

Coronavirus (COVID-19) Update 10/11/2020

Hotel, Restaurant & Bar will re-open on Monday 28th December. Please book early as this will be a very popular time to get away for a few days.
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Gift Vouchers

Gift Vouchers

Gift e-vouchers now available. (17/11/2020)
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BEST PRICE GUARANTEE

BEST PRICE GUARANTEE

We are offering a BEST PRICE GUARANTEE on all bookings made through our online booking service. (17/11/2020)
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New Year Breaks

New Year Breaks

Enjoy a 3 night New Year break including our New Year Gala Evening with prices from £630.00 per room. (17/11/2020)
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Escape to the country

Escape to the country

At present for all 2021 bookings we are offering, two guests, 7 nights dinner, bed & breakfast for just £1360.00. (10/11/2020)
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Afternoon tea at the Craig-y-Dderwen Riverside Hotel

Afternoon tea at the Craig-y-Dderwen Riverside Hotel

Come and enjoy an afternoon tea by the river. (03/08/2020)
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Hotel Wins Gold For 8 Years Running.

Hotel Wins Gold For 8 Years Running.

More Celebrations!! Visit Wales have awarded us again their most prestigious recognition “Gold Award” 2019. (15/03/2019)
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Scenic helicopter tours from the Craig-y-Dderwen Riverside Hotel

Scenic helicopter tours from the Craig-y-Dderwen Riverside Hotel

We are offering an opportunity to see this exceptionally stunning part of Britain by Helicopter! (10/11/2020)
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Romantic & Honeymoon Breaks

Romantic & Honeymoon Breaks

Enjoy a Honeymoon or Romantic Break in Snowdonia with our great deal. (10/11/2020)
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Destination Conwy

Destination Conwy

Take a fresh look at North Wales, could you pack all this into your last holiday destination? (02/01/2020)
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Contact Information

Bookings can be made online, or for more information please use our contact form, or contact us at:

Mail: Craig-y-Dderwen, The Riverside Hotel, Betws-y-Coed, Snowdonia, North Wales, LL24 0AS, UK
Phone: 01690 710293
E-mail: e-mail info at snowdoniahotel dot com